Feel the Holiday Magic at Snow Carnival:
The Celebratory Festival of Winter’s Beauty

Is the snow at Snow Carnival real snow? 

All of the snow play and slide areas consist of 100% real snow!

Where is the event taking place? 

Snow Carnival Holiday Forest will take place in the M Pavilion at M Resort Spa Casino. 

Is it going to be cold inside? 

No, because of our snow making and recycling technology… change set to “Approximately” 60-70 degrees. 

What items are NOT allowed in Snow Carnival? 

1. Bags (backpacks, large bags, suitcases, luggage) larger than 12″ x 12″. 

2. Weapons (such as guns, knives or clubs), pepper spray, mace, flares or fireworks. 

3. Lighters including but not limited to butane, lighter fluid, electric or any other flammable liquids. 

4. Patrons without shoes or shirts. 

5. No outside food or beverage items will be permitted. 

6. Illegal Drugs/Substances including all forms of marijuana. 

7. Glass, metal or plastic containers of any kind. 

8. Coolers and Ice Chests, Seat cushions, Pointed Tip umbrellas. 

Can I bring my personal items such as purses and cell phones into the attraction? 

We recommend bringing minimal personal items with you to the attraction. Snow Carnival, nor M Resort, are liable for lost, damaged or stolen items. 

What is your marijuana policy? 

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other trans-dermal introduction of, is prohibited at Snow Carnival notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy. 

What happens if I bring a banned item? 

Banned items will not be allowed into the attraction for any reason, and you will be required to leave the attraction to discard banned items before being allowed to enter the attraction. Please leave your items at home, in your car or with someone not entering the event.

Does the Clark County curfew apply to this event?

YES! All individuals under the age of 18 may be in Snow Carnival during operation hours.  However, they are not permitted to loiter outside of the event without a parent or guardian after 10 PM Sunday – Thursday and 9 PM Friday and Saturday.

Someone in my party is in a wheelchair, will they be able to enjoy the attraction? 

Yes, Snow Carnival is designed to accommodate a standardized wheelchair. 

Certain restrictions will apply on specific activities or attractions.

Can Guests bring outside plastic water bottles or hydro flask to the Venue? 

Guests are permitted to bring in one (1) sealed water bottle per Guest. Hydro flasks can enter the Venue; however, they must be empty prior to bag check/security screening. We do provide a complimentary water station where Guests can refill water bottles or can grab a cup of water. 

If a Guest purchases food/drinks/birthday cakes from M Resort, is it permitted in the Venue? 

Due to the nature of the event, outside Food and Beverage will not be permitted. All bottles of alcohol, regardless of size, will be refused entry. 

If a Guest brings food/drinks/etc. from outside the M Resort, is it permitted in the Venue? 

No, food and beverage purchased outside of the M Resort will not be permitted in the Venue. Guests can consume the items prior to entry, can take items back to a room or vehicle, or they can dispose of the items. 

Are Guests allowed to bring any sleds, snow toys, etc.? 

Due to the nature of the event and for everyone’s enjoyment, sleds, snow toys, etc, will not be permitted into the venue. 

Are large back packs/purses permitted in the Venue? 

Bags/purses/backpacks smaller than 10” x 10” will be permitted into the Venue. All personal items will need to be opened and may need to be emptied to allow for proper Security screening prior to entry. This includes all pockets being opened, all wallets and/or compartments opened. 

Are diaper bags allowed? Is baby food/bottles of milk allowed? Is water for formula approved? 

Bags/purses/backpacks smaller than 10” x 10” will be permitted into the Venue. All personal items will need to be opened and may need to be emptied to allow for proper Security screening prior to entry. This includes all pockets being opened, all compartments opened, and containers being opened. Water/formula/milk/etc. will all be permitted. 

Are snacks for children permitted? 

Multiple quantities (snack packs of chips, multiple zip-lock baggies, etc.) or large bags of snacks or multiple quantities of water/juices are not permitted. Small snack-sized items are permitted for children 10 and under who may have dietary restrictions. Snacks are to only be provided to the individual in need. We do provide a full food and non-alcoholic beverage menu for all other Guests. The items contained on our menu fulfil a wide variety of dietary needs.

What is the arrival time or check-in time window for on the website? 

Check-in/Arrival times are designed to help us plan your visit better. Please select the time slot you prefer. Re-entry is not permitted. 

When is the last entry of the day for Snow Carnival? 

The last available online reservation will be 1-hour before the event closes. 

How does a Guest request a refund? 

For those seeking a refund for prepurchased tickets, all cancellation/refund requests must be submitted, in writing, to MLV-SnowCarnival@pngaming.com. Tickets may be cancelled up to 24 hours prior to opening time on date ticket is purchased for. Tickets cancelled within the appropriate timeframe are eligible to receive a full refund of the purchase price paid minus any service charges, taxes, processing fees, venue fees, or any other fees associated with the transaction. All refunds will be applied to the original form of payment. For no shows or late cancellations, refunds will not be available. 

For Guests purchasing tickets at the door or as “walk-up”, refunds are not available at this time. 

How does a Guest request a date change? 

Tickets may be transferred to a new date, provided more than 24 hours of notice is given, in writing, to MLV-SnowCarnival@pngaming.com 

Can Guests smoke in the Snow Carnival? 

Guests are only permitted to smoke in one outdoor location located near the Snow Carnival. This includes cigarettes, cigars, vapes, etc. This is a Health Department requirement. Guests may be removed from the Venue without option of refund for violation of this policy. Under no circumstance is a Guest allowed to smoke marijuana, in any form, including wax pens, vapes, etc. 

What is the policy for adults-to-children ratio? What are the rules for entry for minors? 

Guests must be 16 years of age to enter the venue without a parent/legal guardian and must be 18+ when accompanying a minor. Guests under 16 years of age require a parent or legal guardian to be present at all times. A ratio of 1 adult to every 4 children is recommended. 

Are there capacity restrictions on the Venue? 

To provide the best possible Guest experience, Snow Carnival WILL impose capacity restrictions. 

Each reservation contains a designated number of pre-paid tickets. All pre-paid Guests will be permitted entry into the Venue. Additional Guests who purchase as “walk-up” are not guaranteed immediate entry and will be subject to daily General Admission rates and current venue capacity restrictions, which may require them to wait in line for entry. 

Will food and beverage be available inside the Venue? 

Yes, a selection of Holiday themed bites and beverages will be available for purchase. 

Do Guests need to have a photo ID with them? 

A photo ID is required for all non-cash transactions; this includes Room Charges, Comps, Credit Card, etc. The name on the card must match the photo ID. The Guest in the room must be a Guest with charging privileges turned on. We do not accept a proxy for non-cash transactions (i.e., a husband cannot use a wife’s credit card unless both names are hard-printed on the card, etc.) 

Do Hotel Guests receive complimentary entry? 

Paid admission is required for all Guests. Hotel Guests do not receive complimentary access to the event. 

Do Casino Guests/Players receive complimentary entry? 

Paid admission is required for all Guests. Casino-invited Guests do not receive complimentary access to the event. 

At what age do you not charge admission for entry into the Venue? 

Admissions for Infants 2 and under is complimentary. 

What happens if a Snow Carnival date is cancelled for any reason? 

If an event is cancelled, in its full capacity, a refund will be issued in the amount paid for your tickets. Refunds will be posted to the same payment method used during the original purchase. If an event is postponed, we will contact you with the new date and time availability and will assist with transferring tickets to the new date. Venue availability, attraction availability, and talent are subject to change without notice and are not grounds for a refund. 

When a Guest has more questions and wants to speak directly to a Snow Carnival Attendant, where should Guests be directed? 

The phone number to reach the M Resort is 702-797-1000 extension 91804 to help Guests gather information and to direct phone calls to the appropriate areas. Option 1 contains a pre-recorded message regarding hours and operational days. Option 2 allows the Guest to leave a voicemail to speak with an event attendant. Most Guests should use this option.  Option 3 is for large party inquiries of 25 or more Guests.

Guests with disabilities who require the assistance of a Service Animal must be granted access to all areas of the facility where the public is normally allowed to go.  Certain restrictions apply where it is not safe or recommended for the service animals to be.